Política de reembolso

Elite Carat Return & Refund Policy

Your satisfaction is our promise at Elite Carat. If you’re not absolutely thrilled with your purchase, we’re here to make things right. 💎✨ Explore our seamless and elegant return process below.

Return Period ⏳

We offer a generous 30-day return window from the date your order is delivered. If your purchase doesn’t meet your expectations, let us know within this timeframe, and we’ll assist you with the return.

Condition for Returns 🛍️

We understand that you might try on your jewelry. We accept slightly worn items for returns, even if the original packaging is missing. Our goal is to make your return as simple as possible.

Return Shipping 🚚

To ensure the safe return of your jewelry, please use a tracked shipping service. Note: Return shipping costs are the responsibility of the customer. Once we receive your item, we’ll quickly inspect it and initiate your refund or exchange.

Exchanges 🔄

If you receive a defective or damaged item, we’ll gladly exchange it for the same piece. Please contact us at care@elitecarat.com to arrange the exchange process.

Refund Process 💳

✦ Email us at care@elitecarat.com within 30 days to initiate a return.
✦ We’ll provide a Return Authorization Number and the return address.
✦ Ship the item back using a tracked service.
✦ Once received, we’ll inspect the item and issue refunds within 5-7 business days.