Custom & Personalized Orders
❖ Do you offer custom design?
✧ Yes! Just share your dream jewelry design with us, and our artisans will create it for you. ✨
❖ How do custom orders work?
- 💬 Start a conversation with one of our designers about your idea.
- 🖼️ Send us images or sketches of your desired design.
- 💻 We’ll create a CAD (Computer-Aided Design) and send it to you for approval.
- 🔄 Changes? No problem – let us know, and we’ll make adjustments as needed.
- 💎 Once approved, we’ll cut and polish the Moissanite or diamond and begin production.
- 📦 Once ready, we’ll send you images and videos of the final product before shipping it with an international courier.
❖ Can I customize an existing Elite Carat design?
✧ Absolutely! You can adjust stone types, prong styles, or metal colors. Note that significant changes (e.g., merging two designs or adding larger stones) may incur additional charges. Contact us to discuss your ideas! 💖
❖ Can I choose the center stone size and shape?
✧ Yes! All of our designs can be customized with center stones ranging from 0.30ct to 8.0ct in a variety of shapes – from oval and pear to radiant and marquise. Reach out to us for size and shape preferences! 📐
❖ Do you offer a lifetime upgrade on diamonds?
✧ Yes! Our lifetime diamond upgrade program ensures that you can upgrade your diamond whenever you wish. 💎
Lab-Grown, Moissanite & Metals
| Question |
Answer |
| What is a Lab-Grown Diamond? |
A real diamond grown in a lab, identical to natural diamonds but eco-friendly and conflict-free. 🌍 |
| Do Lab-Grown Diamonds come with certification? |
Yes, all Lab-Grown Diamonds include an IGI (International Gemological Institute) certification. 📜 |
| What is Moissanite? |
A gemstone with brilliance and fire beyond diamonds. It’s durable, dazzling, and lasts forever. 🔥 |
❖ Can I choose my jewelry's metal?
✧ Yes! Our jewelry is available in 10KT, 14KT, or 18KT gold in white, yellow, or rose gold finishes. 🌟
❖ Do your jewelry pieces come with metal stamps?
✧ Yes! Every piece is hallmarked to guarantee authenticity. 🏅
Processing & Shipping
❖ How long does it take to receive my order?
✧ Each piece is handmade with love and care. Production takes 10-12 business days, plus 5-7 days for shipping. 🚚
❖ Can I request a rush order?
✧ Yes! Rush orders are available for an additional $50. Contact us to confirm production times. 🎁
❖ Do you ship internationally?
✧ Yes, we offer free worldwide shipping on all orders. 🌍
❖ Can I change my shipping address?
✧ Yes, before the item ships. After that, we won’t be able to change it. 📦
Returns, Resizing & Repairs
❖ What is your return policy?
✧ We accept returns within 30 days of delivery. Items must be in unworn condition. 💌
❖ Can I resize my ring?
✧ Yes! We offer free resizing for most designs. For eternity bands, resizing fees may apply. 📏
❖ What if I accidentally damage my jewelry?
✧ No worries! We offer lifetime repairs and even free cleanings to keep your jewelry sparkling. 🛠️💎
General Questions
❖ What are your customer service hours?
✧ We're available 24/7 via email or live chat. 💬
❖ Do you offer payment plans?
✧ Yes! Pay in three installments – 35%, 35%, and 30% before shipping. 🧾
❖ Do you make men’s jewelry?
✧ Yes! We create men’s jewelry on a custom order basis. Send us your design ideas, and we’ll bring them to life. 👔
❖ Can I buy just the setting without a stone?
✧ No, our settings are crafted specifically for stones to ensure quality and precision. 💍
If you have further questions, feel free to reach us at care@elitecarat.com or via live chat. We're happy to assist! 💖
