Shipping Policy

At Elite Carat, we are committed to delivering your order to you in a timely and secure manner. Please review our shipping policy to understand the details of our shipping process.

Order Processing Time:

  1. Processing Time: All orders placed on our website will undergo a processing time of 5-7 business days. During this time, our expert artisans will craft and assemble your jewelry with precision and care.

  2. Customized Orders: For customized orders, the processing time may vary depending on the design of the jewelry. We will provide you with an estimated processing time via email or messenger.

Shipping Methods:

We offer the following shipping methods:

  • Economy Shipping: This option is available for all countries and takes approximately 17-19 business days for delivery.

  • Express Shipping: We also offer FedEx/DHL 3-6 day express shipping for international packages. Please note that this option does not reduce the processing time; it only reduces the time for delivery to 5-7 days.

Free Shipping:

We provide 100% free shipping to the following countries: USA, Canada, Europe, Thailand, Hong Kong, Malaysia, Singapore, Indonesia, Taiwan, and India. For other countries, an economy shipping fee of USD 15 will be charged, while express shipping to all countries is available at USD 35.

Tracking Your Order:

When your order ships, you will receive a Shipping Confirmation email from sales@elitecarat.com, which includes your tracking number. Depending on the product ordered, this email may take up to 7 business days to be sent. You can enter your tracking number on our website to easily check the delivery status.

Customs Fees and Taxes:

For international orders, please be aware that your order may be subjected to customs fees, duties, VAT, or taxes, which will be calculated and collected at the time of delivery. These charges are the responsibility of the buyer, and Elite Carat is not accountable for them. We recommend checking with your local government for the rates ahead of time.

Delivery Times:

  • Order Numbers may not instantly update with available Delivery Status. If your tracking number shows that it is currently unavailable, please do not be alarmed. Your order has been shipped and is in transit to the local post office. Tracking should update within a few business days.

  • Depending on the destination, your order may take 10 to 15 business days to be delivered.

Ads Disclaimer:

If you encounter any irrelevant ads on the tracking popup, we sincerely apologize. We use a third-party order tracking service to ensure the best tracking result, and we have no control over the ads displayed on it. Thank you for your understanding.

Contact Us:

If you have any questions or require assistance with your order, our dedicated customer care team is available 24/7. You can reach us via phone at +44 7401736934 or through email:

Return Policy:

Please refer to our Return Policy for information on returns and exchanges. We accept returns or exchanges within 30 days from the date of delivery.

Elite Carat Jewels Ltd Unit 3A 34-35 Hatton Garden, Holborn, London,
United Kingdom, EC1N 8DX