Return Policy
At Elite Carat, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return policy to ensure your peace of mind. Please take a moment to review our return guidelines:
30-Day Return Period:
You may return or exchange your purchase within 30 days from the date of delivery. We believe this timeframe provides ample opportunity to assess your jewelry and make an informed decision.
Return Eligibility:
To be eligible for a return or exchange, your item must meet the following criteria:
- The item must be in its original condition, unworn, and undamaged.
- It must include all original packaging, certificates, and any accompanying documentation.
- Customized or personalized items, including engraved pieces, are not eligible for return or exchange unless there is a manufacturing defect or an error on our part.
Initiating a Return:
To initiate a return, please follow these steps:
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Contact our Customer Care Team at care@elitecarat.com or reach out to us via phone at +44 7401736934 to notify us of your intent to return. Kindly provide your order number and reason for the return.
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Once your return request is approved, we will provide you with a Return Authorization Number (RAN). Please include this number in your return package.
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Securely package your item in its original packaging, along with all documentation and certificates, and clearly label the package with the provided RAN.
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item. Elite Carat is not liable for any damage or loss that occurs during the return shipping process.
Inspection and Refund:
Upon receiving your returned item, our team will inspect it to ensure it meets our return eligibility criteria. If your return is approved, we will process your refund using the original payment method. Please allow for a reasonable processing time, typically within 7-14 business days.
Exchanges:
If you wish to exchange your item for a different size or style, please contact our Customer Care Team for assistance. Exchanges are subject to availability and may incur additional shipping charges.
Questions and Assistance:
If you have any questions or require assistance with your return or exchange, please don't hesitate to reach out to our dedicated Customer Care Team at care@elitecarat.com. We are here to assist you and ensure your Elite Carat experience is exceptional.
Our Commitment:
At Elite Carat, your satisfaction is our priority. We strive to provide you with the highest quality jewelry and exceptional service. Thank you for choosing Elite Carat, where elegance and integrity unite.
